Since the institution plays a more prominent, ongoing role in distance education, supporting students is indispensable to student learning. Our staff are committed to being there for our distance students, and to that end we are eager to assist students in any way we can.

Alice Hathaway—the Virtual Campus Registrar, and Dr. Peterson's assistant—is a key link in our communication with students. She guides students through the process of signing up for classes, advising them on which courses to take in what order, registering them for courses, providing transcripts, and sometimes just listening. Alice is also a great person for almost any question about RTS Virtual; if she doesn't know the answer, she can direct you to the right person or find the answer for you.

Since media play such an important role in distance education (after all, it's how we deliver our course content to you!), Customer Service is a key component at RTS Virtual. Customer service is responsible for the production and delivery of all media related to the Virtual Campus.

Support for students in the midst of their courses is a must in distance education. Our office of Student Services fills this role. The Student Services staff relate to students concerning all course assignments. They send out paper exams, receive exams and log exams, pass them on to graders, communicate with students about the status of their assignments, and field questions from students.